ORDERING
Wholesale only. We accept orders via online. Currently we do not offer sample orders.
FOR INTERNATIONAL ORDERS, we ship worldwide except some restricted countries imposed by the U.S. Government. Invoices do not include duties or other taxes.
Shipping
Shipping charges are calculated by the weight of your package and the destination of where it's being shipped to. Shipping costs are updated once we have your order ready to ship. Our main shipping method is FedEx however, we can also ship with UPS or USPS (under customer's request). We strive our best to process and ship orders as soon as possible but it still takes us 2-3 business days unless expedited shipping method is chosen during non-holiday seasons.
It is busiest time for holiday season now and shipping takes about 3~4 days from order date. We are doing as best as we can to reduce ship time, We apologize for a delay and thank you for your patience. If there is an issue with payment, we can hold the order for 7 days then we will have to cancel if we are not able to obtain payment within time frame because we will not able to hold inventory.
We ship Monday through Friday. We don't ship on these holidays: New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, and Christmas.
Hawaii shipments may take an extra day due to time changes and Puerto Rico orders may be delayed 1 day due to customs.
You can click on
UPS Worldwide Delivery Times to see how fast your orders will get to you. Use "Los Angeles" for city and "90058" for postal code as ORIGIN.
You can review your order information and trace your order at MY ACCOUNT on our website.
RETURN
If for any reason you are dissatisfied with any of our products, we will assist you with a prompt return or exchange.
All returns & exchange orders must be notified within
5 BUSINESS DAYS upon receiving the order.
Return refunds will be issued back after we received the items and after they are inspected by our Return/Exchange Department. ITEMS MUST BE UNOPENED AND INCLUDE ORIGINAL MANUFACTURE'S PACKAGING. Returns must be unworn, unaltered and unwashed with all tags. Customers will assume return shipping costs and a
20% RESTOCKING FEE.
We will not issue a return authorization for damages and claims after indicated dates.
*REFUNDS ARE NOT AVAILABLE - ONLY STORE CREDIT IS AVAILABLE. REFUNDS WILL NOT BE ISSUED.
*ALL CLEARANCE ITEMS ARE FINAL SALE - THEY CAN NOT BE RETURNED.
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBERS(RA#)
Once you notify us with your return request, we will provide you with a Return Authorization Number. Please add the Return Authorization Number on the return box before you ship it out.
We recommend you to send your return via an insured carrier. We are not responsible for lost returns. Customers will be responsible for all shipping charges incurred for delivery and exchanges, including rush charges.
To request a return authorization number on a damaged item, please contact us by emailing
info@ezenana.com.
INCLUDE YOUR PO# IN THE SUBJECT LINE and the following information in the email body.
1. Invoice Number
2. Company Name
3. Address & Phone number
4. StyleNo
5. Quantity
6. Color
7. Reason for return
Damages & Missing Items
For all damaged or missing pieces, we can only issue a store credit on your account. Please note that we cannot send a replacement piece because we are not able to break packs under any circumstance. Claims for any damage must be made within 5 business days upon receipt of merchandise. Claims for missing item must be made within 1 business day upon receipt of merchandise.